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FAQ
Space Sunset
What will happen to my Space subscription?
What will happen to my Space instance after May 31, 2025?
Can I continue using Space/SpaceCode On-Premises after May 31, 2025?
How to activate Space On-Premises perpetual license?
How can I migrate from Space to alternative tools or save my data?
How can I switch back from SpaceCode to Space?
See all 11 articles
General Questions
What is JetBrains Space?
Who owns the content I upload to Space?
What agreements, policies, and other legal documents cover the usage of Space?
IP Range of Space Servers
Does JetBrains provide professional services related to Space, such as consulting, training, custom development?
How do I transfer ownership of a Space organization?
Space Cloud: Pricing, Billing, Resources, Purchases
Do I need a JetBrains Account to use Space Cloud?
Do I need to pay for bots and other non-human users?
Do you offer an Open Source subscription for Space Cloud?
How are Resources calculated?
How can I cancel my Space Cloud subscription?
How do I know what Space plan I am currently subscribed to?
See all 13 articles
Space On-Premises: Pricing, Billing, Resources, Purchases
What is the difference between Space Cloud and Space On-Premises?
How do I add more members to my current Space On-Premises plan?
How do I get more concurrent automation workers available for my plan if I run out?
Is overdraft available on the Space On-Premises paid plans?
What happens when you reach limits of members or concurrent automation workers in Space On-Premises?
Can I purchase additional automation workers as a part of initial Space On-Premises purchase?
See all 19 articles
Installation and Maintenance
Do you have experience running Space at organizations of different sizes? What is the maximum?
Are any backups made in the cloud? How easy is it to restore?
Are there any SLAs that cover availability and technical support response?
Privacy & Security
Security
Where is my data hosted? Can I select the data location?
How do you ensure the physical security of the storage location?
How do you ensure the security of Space development? Does your product development team follow a specific SDLC model that has security baked into it?
What data is accessed by JetBrains / third parties?
Organization usage info
See all 9 articles
Troubleshooting
Is Space down? Where can I find its current status?
I forgot the URL for my Space organization. Where can I find it?
I did not receive a confirmation email after creating a Space organization.
How do I get logs from the Space desktop app?
I can’t register a Space organization with my company name or trademark, as it’s already taken. What can I do?
I’m getting a “Sorry, we can't accept the word entered in this field” error on the sign-up form.
Service Updates
Incident Reports
Incident Report — 19 June 2020
Recent activity
General Discussion
Integration of Dokka with Writerside for a developer documentation portal
Comment added 0 months ago
Number of comments: 2
Space Sunset
How to activate Space On-Premises perpetual license?
Comment added 1 month ago
Number of comments: 3
General Discussion
How do I create a new branch in space?
Comment added 2 months ago
Number of comments: 8
Space Sunset
Can I continue using Space/SpaceCode On-Premises after May 31, 2025?
Comment added 2 months ago
Number of comments: 5
Space Sunset
What will happen to my Space subscription?
Comment added 3 months ago
Number of comments: 1
...
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