Knowledge base
FAQ
Space Pivot
General Questions
- What is JetBrains Space?
- Technical Support Workflow and Response Time SLA
- Who owns the content I upload to Space?
- What agreements, policies, and other legal documents cover the usage of Space?
- IP Range of Space Servers
- Does JetBrains provide professional services related to Space, such as consulting, training, custom development?
Space Cloud: Pricing, Billing, Resources, Purchases
- Do I need a JetBrains Account to use Space Cloud?
- Do I need to pay for bots and other non-human users?
- Do you offer an Open Source subscription for Space Cloud?
- How are Resources calculated?
- How can I cancel my Space Cloud subscription?
- How do I know what Space plan I am currently subscribed to?
Space On-Premises: Pricing, Billing, Resources, Purchases
- What is the difference between Space Cloud and Space On-Premises?
- How do I add more members to my current Space On-Premises plan?
- How do I get more concurrent automation workers available for my plan if I run out?
- Is overdraft available on the Space On-Premises paid plans?
- What happens when you reach limits of members or concurrent automation workers in Space On-Premises?
- Can I purchase additional automation workers as a part of initial Space On-Premises purchase?
Installation and Maintenance
Privacy & Security
- Security
- Where is my data hosted? Can I select the data location?
- How do you ensure the physical security of the storage location?
- How do you ensure the security of Space development? Does your product development team follow a specific SDLC model that has security baked into it?
- What data is accessed by JetBrains / third parties?
- Organization usage info
Troubleshooting
- Is Space down? Where can I find its current status?
- I forgot the URL for my Space organization. Where can I find it?
- I did not receive a confirmation email after creating a Space organization.
- How do I get logs from the Space desktop app?
- I can’t register a Space organization with my company name or trademark, as it’s already taken. What can I do?
- I’m getting a “Sorry, we can't accept the word entered in this field” error on the sign-up form.