Space Support | JetBrains
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How can we help?
What is JetBrains Space?
What competitive advantages does Space offer?
Where can I find a Space roadmap?
How do I sign up for Space?
Is Space available on-premises?
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Pricing, Billing, Resources, Purchases
Can I create multiple Space organizations for my company?
Can I get a refund?
Can I pay by invoice?
Can I pay for more users than I have right now in the organization?
Can I purchase different Space plans for different users?
Can I purchase JetBrains Space through a local reseller?
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Installation and Maintenance
Do you have experience running Space at organizations of different sizes? What is the maximum?
Are any backups made in the cloud? How easy is it to restore?
Are there any SLAs that cover availability and technical support response?
Is Space only for software companies, or does it have features that everyone can take advantage of?
How difficult is it to limit functionality and data access to people with the necessary rights?
How can I make Space work with external contributors and/or organizations?
JetBrains Product Comparisons
Why would I choose Space over Upsource, YouTrack, and TeamCity?
Does the release of Space mean that TeamCity/YouTrack/Upsource are no longer supported?
Is there an upgrade from Upsource/TeamCity/YouTrack to Space?
Privacy & Security
Where is my data hosted? Can I select the data location?
How do you ensure the physical security of the storage location?
How do you ensure the security of Space development? Does your product development team follow a specific SDLC model that has security baked into it?
What data is accessed by JetBrains / third parties?
Organization usage info
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Is Space down? Where can I find its current status?
I forgot the URL for my Space organization. Where can I find it?
I did not receive a confirmation email after creating a Space organization.
How do I get logs from the Space desktop app?
I can’t register a Space organization with my company name or trademark, as it’s reserved to prevent domain squatting. What can I do?
I can’t register a Space organization with my company name or trademark, as it’s already taken. What can I do?
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Incident Report — 19 June 2020
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