Cannot create/activate member profile: maximum of 1 allowed

Brand new Space-On-Prem instance (2023.1.1).  The only user is the 1 Administrator user.  I am unable to manually create a new member.  If I try an email invite, the invite is sent and received, but when they try to click the link to sign up, they get the same error as I do when adding a new member manually.

I did request a license via the online path and added it.  I know the license is valid as I tried changing a single character and then I receive an error with the license.  Otherwise, I receive no error - or any feedback for that matter.

From the Billing & Plans page
Subscription Plan: Free
Applications: 0
Members: 1 Today, Allocation 1
Guests: 0 Today, Allocation 1 (But, if I hover over the graph, it shows it should be 10 tomorrow, May 27.  It is currently 4:52P CT USA 5.26.2023)

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2 comments

Brooke Hedrick, it's a known issue that's going to be fixed soon. Meanwhile, I just regenerated a key for this license. Please get a new one from your JetBrains account and try to apply it for the Space installation once again. Thanks!

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Hey Pavel Boger,

Thank you for the quick response.  Without doing anything, as of this morning, I had access to all 10 allocations.  I didn't check on 5.27.

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